With the ongoing threat of the COVID-19 Pandemic and the role of hotels to limit the spread of the disease, an entirely new way of working is required.
Hospitality is, and always will be, core to what we do at Crowne Plaza Basingstoke. Hospitality is more than just our business; it is fundamentally who we are, our way of life.
Our pride in looking after people must now adapt to the current situation with modified focus, and effectively reboot our hotel with new a operating system.
We have long been associated with high standards of cleanliness but these now need to be escalated to clinical infection control levels, these are outlined in new Standard Operating Procedures
along with new equipment, cleaning chemicals and Personal Protection Equipment.
The safety and wellbeing of our guests and staff is our upmost priority while we continue to deliver on great products and services with variations to our working practice for social distancing and hygiene.
Whether you’re your staying with us for business or leisure; hosting a meeting or event we have put a document together to show you what the “NEW NORMAL” will look like. This document has been created following the latest UK Government Guidelines & IHG Brand Standards along with elevated processes from the team at Crowne Plaza Basingstoke and continue to update with change of guidelines and to reflect evolving services as and when required.
Our Senior Management Team has spent the last two months refining safe operating procedures whilst remaining open for essentials workers, so you can be confident of robust, tried and tested, safe operating procedures. Based on positive feedback received, you can be assured of the quality of our adapted services without comprising our warm hospitality with the new working guidelines in place.
We expect that everyone will gladly adapt as we all share the desire to defeat the virus with a goal of ultimately returning to “normal!”